How UK consumers' attitudes have changed

Understanding the impact that COVID-19 has had on UK consumers' attitudes to healthcare & wellbeing services

Webinar: Thursday 25th March 2021, 10am


Unprecedented, it’s probably the most over-used word of the year, but the COVID-19 pandemic really has brought about a very different way of living. Even with an end of the third lockdown in sight, levels of anxiety, stress and uncertainty are on the rise, at home and also in the workplace.

As a result, it's hardly surprising that health & wellbeing is top of mind for many of us. Our attitudes to health & wellbeing services and their access to them has changed significantly.

While face-to-face consultations have fallen significantly, we’ve seen a significant increase in telephone and online healthcare delivery mechanisms.

In our webinar on Thursday 25th March, our speakers, Lisa Holt, Zing Insights and Simon Marett, Ellerton Marketing, will cover the key findings from their recent research into attitudes to healthcare in 2021.

This session will help you understand how UK consumers are responding since COVID-19 and their changing attitudes to work, the NHS and health & wellbeing services

What you'll take away from this webinar

This webinar is free to attend.
Register today, take advantage and find out more about:


    Find out who's contracted it, who's been vaccinated, and people's opinions on the NHS and how they've been treated.

    How has COVID-19 affected people's mental health during the national lockdowns and how many of us are considering professional help and support?

    Just over a year ago, very few of us had experienced video consultations with our GP. How have things changed in the last 12 months and are they here to stay?

    Understand how participants' access to private healthcare services are changing in 2021 inc. mental health, counselling and occupational health services.

    Find out how men's and women's attitudes to the NHS and private healthcare have changed as a result of COVID-19.

    More than two-thirds of consumers expect mask wearing to continue post-COVID. We’ll explore the other expectations participants have for post-pandemic living; including work, leisure and travel.

Who Should Attend?

The webinar has been designed for healthcare professionals and businesses in the health, pharmaceutical and wellbeing sector who provide private services and products to patients.

Job titles and functions include:

  • CEOs, COOs and Board level Directors
  • Founders, Owners and Directors of Healthcare SMEs
  • Directors of Strategy, Marketing and Business Development
  • Practice Managers
  • Sales, Marketing and Operations Professionals
  • Heads of Department and Managers of people

The webinar is also relevant for anyone with an interest in general health and wellbeing and would like to understand the impact that the COVID-19 pandemic has had on the UK population and their changing attitudes to the provision of healthcare services.


Our speakers

Lisa Holt,
Founder & Director,
Zing Insights

Simon Marett,
Founder & Director,
Ellerton Marketing

Complete your details below to register


Zing Insights

Established in 2011, Zing Insights is a full-service market research agency specialising in measuring and evaluating customer experiences to help our clients improve, grow and become more profitable.

With more than 30 years’ experience in delivering actionable customer insights across a variety of industries, our business has grown organically through both customer retention and recommendation.


Ellerton Marketing

Ellerton Marketing is a specialist consultancy dedicated to practitioners and businesses in the private health and wellbeing sector. From healthcare start-ups to established clinics, we help deliver expert, bespoke & flexible marketing services to drive sustainable business growth.